My app can’t read GPX tracks or routes
Some navigation apps only support Routes. Others only support Tracks. If your navigation app doesn’t work out you can give one of the recommended apps such as Osmand a try.
If your navigation does not support routes you can still make use of the bought GPX routes by pairing the Points of Interest file with your free track download.
My app says the file is corrupt or unreadable
Try downloading a new copy of your track or route. Also make sure the app you’re using does actually support GPX files and not just it’s own variant of it.
Often this kind of error is used as a generic error for incompatibility issues too. It doesn’t necessarily mean the file is wrong or broken. Contact the apps developer and see if the track or route should be compatible. Try a different app if the issue persists.
Are tracks and routes reversible
No, unless it’s noted on the product page. Recorded routes and tracks always follow the position of the rider. Thus, going the other way, the line would be on the wrong side of roads, highways and going over the wrong lanes on intersections, this causes confusion and dangerous situations. However, some generated routes or tracks can be reversed as they follow the middle of the road. Keep in mind though, that if the route goes over a highway you’ll be directed into oncoming traffic and intersections may be confusing and dangerous as a result. As a general rule I never recommend to reverse a track or route unless the product page states you can.
If you need help with GPX files you can ask your question in the GPX usage questions forum.